Privacy Policy

At DW Signature, we are committed to protecting the privacy of everyone who visits our website or engages with our services. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have regarding your data.

By using our website or contacting us through any channel, you agree to the practices described in this policy. This policy is in compliance with Malaysia’s Personal Data Protection Act 2012 (PDPA).

1. Information We Collect

We may collect the following types of personal information when you interact with us:

Information you provide directly

• Your name, email address, and phone number when you fill in a contact or consultation form

• Project details, preferences, budget, and requirements you share during enquiries or consultations

• Billing and payment details in connection with our design and build services

• Any files, images, or documents you upload or send to us in relation to a project

Information collected automatically

• Browser type, device information, and IP address

• Pages visited, time spent on site, and referring URLs

• Cookies and similar tracking technologies (see Section 5)

By providing us with your personal data, you confirm that it is accurate and complete. You agree to notify us promptly of any changes. Any loss or damage arising from the provision of inaccurate or incomplete information will be your responsibility.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and schedule design consultations

• To understand your project requirements and deliver our interior design and build services

• For administrative purposes including billing, accounting, and compliance with legal obligations

• To send you relevant updates, project communications, or follow-ups related to an active engagement

• To send marketing or promotional communications about our services, subject to your consent

• To improve our website experience and understand how visitors interact with our content

• To analyse user interactions for the purpose of improving our service offerings

We do not use your personal information for unsolicited marketing purposes without your consent. You may withdraw your consent to marketing communications at any time by contacting us.

3. How We Share Your Information

DW Signature does not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With trusted contractors, suppliers, subcontractors, or project partners who need access to fulfil a specific design or build engagement — all of whom are bound by confidentiality obligations

• With our website hosting, payment processing, and analytics service providers, strictly for operational purposes

• Where required by law, regulation, or a valid legal process, including under the Personal Data Protection Act 2012 (PDPA) or other applicable Malaysian laws

• In the context of a corporate transaction such as a merger, acquisition, or sale of assets, where your data may be transferred to a successor entity

4. Consent

By accessing our website, submitting information, or engaging our services, you consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy.

You may withdraw your consent at any time by contacting us using the details in Section 10. Please note that withdrawing consent may affect our ability to continue providing services, deliver project updates, or maintain an active engagement. We may nonetheless retain certain data as required by applicable law.

5. Cookies

Our website uses cookies to enhance your browsing experience and gather anonymous usage data. Cookies are small text files stored on your device that help us understand how visitors navigate our site.

You may adjust your browser settings to refuse cookies at any time. Please note that disabling cookies may affect certain features of the website.

6. Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes outlined in this policy, for as long as your engagement with us remains active, or as required by law. Project-related data may be kept for a reasonable period after project completion for record-keeping and warranty purposes.

If you would like your information removed, please contact us using the details in Section 10.

7. Third-Party Links

Our website may contain links to third-party platforms such as Instagram, Facebook, or other portfolio and review sites. These websites are not governed by this Privacy Policy. We are not responsible for the privacy practices of these external platforms and encourage you to review their respective policies before sharing any personal information.

8. Your Rights

Under the Personal Data Protection Act 2012 (PDPA), you have the right to:

• Request access to the personal information we hold about you (note: an administrative fee may apply)

• Request corrections to any inaccurate or incomplete information

• Request deletion of your personal data, subject to any legal obligations we may have to retain it

• Withdraw consent for marketing communications or other data processing at any time

• To exercise any of these rights, please contact us using the details in Section 10.

9. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of data transmission over the internet is entirely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date. Where material changes are made that may affect you, we will endeavour to notify you via the email address you have provided. We encourage you to review this page periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact:

Email: hello@dwsignature.com.my

Website: www.dwsignature.com.my